About

About

What countries do you ship to?

Currently, we only ship to The United States. Please stay tuned when we start shipping to other countries.

How long will it take to get my orders?

It depends on where you are. Orders processed here will take 2-7 business days to arrive.

However, we cannot guarantee the estimated arrival time, since shipping speed depends on the delivery

How much does the shipping cost?

We provide FREE SHIPPING on all the products to most states except for the following: Hawaii, Alaska, Puerto Rico, Guam.

Do all products require assembly?

Some items arrive fully assembled and ready to use, right out of the box. Others require assembly. Check the product detail pages for specific information.

For items that require assembly, we provide easy-to-follow, step-by-step instructions and/or tutorial videos. Find additional information in our User Manuals.

What is your return/exchange policy?

We offer a 30-day Free Return.

If you are not satisfied with the product you received, feel free to contact us at:

  • email to support@motostuhl.com
  • visit contact us to start your return procedure.

Any product purchased through us must contact us before returning goods for a warranty claim and be supported by a corresponding order/invoice number.

We DO NOT accept exchange without an invoice.

NOTE: some of the products might be out of stock by the time you request for an exchange, so make sure you contact us first before you start the exchange process.

Our staff will then advise if the problem can be solved with replacement parts, or if the goods must be returned for full repair or replacement.