Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• You’ll also need the receipt or proof of purchase.
• To start a return, you can contact us at support@motostuhl.com.

Please note that returns will need to be sent to the following address: 

• CA: 2440 S. Milliken Avenue,Ontario,CA 91761
• NJ: 45 Fernwood Ave, Suite D, Edison, NJ 08837

Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@motostuhl.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Eligible for Return Service

√Within 30 days of receiving a product if the product has a manufacturing defect.

√Within 30 days of receiving a product, if the product has no manufacturing defect and is still in new condition, the return shipping cost must be covered by the buyer.

√More than 30 days after receiving a product if the product has a defect, and the return shipping cost must be covered by the buyer.

Not Eligible for Return Service

×Return requests for non-defective products more than 30 days from the date of receipt.

×A product sent to Motostuhl for Return & Refund Service does not include all original accessories, attachments, or packaging, or any item is not in new or like-new condition, i.e., with cracks, dents, or scratches.

×A legal proof of purchase, receipt, or invoice is not provided or is reasonably believed to have been forged or tampered with.

×Any fault or damage of the product is caused by unauthorized use or modification of the product.

×Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.

×Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.

×A product is not delivered to Motostuhl within fifteen (15) calendar days after refund service confirmation is sent from Motostuhl.

×Other circumstances stated in this policy.

Replacement

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Eligible for Replacement Service

√Within 30 days of receiving the product, if the product has sustained substantial damage in transit, the damage proof issued by the carrier can always be provided to Motostuhl.

√Within 30 days of receiving the product, if the product does not match the original description of the product in one or more significant respects.

√Within 30 days of receiving the product if the product suffers performance failure.

Not Eligible for Replacement Service

×Service is requested more than 30 days after receiving a product.

×Legal proof-of-purchase, receipts, or invoices are not provided or are reasonably believed to have been forged or tampered with.

×A product sent to Motostuhl for replacement does not include all original accessories, attachments, and packaging, or contains items damaged by user error.

×A product is found to have no defects after all appropriate tests are conducted by Motostuhl.

×Any fault or damage to the product is caused by unauthorized use or modification of the product.

×Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.

×Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.

×Received product has not been sent back to Motostuhl fifteen (15) calendar days after replacement confirmation from Motostuhl.

× Proof of damage during transit issued by the carrier cannot be provided.

× Other circumstances stated in this policy.

Shipping Costs

Shipping costs must be covered by buyer in the following situations

√Returning products for any reason other than a proven defect

√Buyer' s accidental returns

√Returning items claimed to have defects but found by Motostuhl quality control to be in working condition

√Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Part Replacement for Quality-Related Issues

All quality-related defects on items sold directly by Motostuhl are covered by an extensive warranty, starting from the date of purchase. A replacement part shall be covered for the time remaining in the original product's warranty.

What to Do Before Obtaining After-Sales Service

√The buyer must provide sufficient proof of purchase

√Motostuhl must document what happens when buyers troubleshoot the product

√The defective item's model name and/or visible proof depicting the defect are required

√It may be necessary to return an item for quality inspection

Valid Proof of Purchase

• Order number from online purchases made through Motostuhl or Motostuhl's authorized resellers;
• Sales invoice;
• Dated sales receipt from an authorized Motostuhl reseller that shows a description of the product along with its price;

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of a money transfer and confirmation of the address the item was originally shipped to).

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@motostuhl.com